Terms and Conditions / Privacy Policy
Starting Work Safely, Corporate Package, General
Terms of Sale
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On receiving an order, ETS will email you a spreadsheet for your employees’ details.
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On receipt of your employees’ details,
ETS will register your employees to the course
and email you with their login details. The course
can then be immediately accessed.
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During a normal working day
(Monday – Friday, 9am – 5pm) the
registration procedure will usually only take
about an hour. Student registration is a manual
process and will not be carried out outside normal
working hours.
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The pass mark is a minimum
of 50% on both final assessments, with an average
of 54% overall.
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Should an employee fail,
they may re-sit the final assessment(s) once.
ETS will need to authorise this.
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Should an employee fail the
re-sit, an additional fee of £25 + VAT
is payable for their re-registration with IOSH
before a second re-sit can be taken.
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IOSH moderate final assessments
and so any success indicated by the automatic
online scores cannot be guaranteed until this
has taken place.
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ETS will accept purchase
orders and upon receipt will complete the registration
process as stated above.
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When more than 10 employees
are required to be registered in one batch, a
deposit of £25 + VAT per person is required
to cover IOSH fees before the course can be accessed.
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Full payment must be received
before the IOSH certificates are issued.
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Certificates will be sent
by recorded delivery to the business address.
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Every effort has been made
to ensure that the information and advice given
in the Starting Safely course is accurate and
up to date. Whilst the information and advice
given throughout is believed to be true and accurate
at the time of production, Essential Training
Solutions cannot accept any legal responsibility
or liability for any errors or omissions that
may be made. Essential Training Solutions Ltd.
accepts no responsibility or liability whatsoever
for the accuracy of the information, conclusions
that may be drawn from it, or how the information
is interpreted and implemented. This is the basis
on which the information is presented and the
course offered.
Starting Work Safely, Personal Package, General
Terms of Sale
-
On receiving on online order,
ETS will register you to the course and email
you with your login details. The course can then
be immediately accessed.
-
During a normal working day
(Monday – Friday, 9am – 5pm) the
registration procedure will usually only take
about an hour. Student registration is a manual
process and will not be carried out outside normal
working hours.
-
The pass mark is a minimum
of 50% on both final assessments, with an average
of 54% overall.
-
Should you fail, you may
re-sit the final assessment(s) once. ETS will
need to authorise this.
-
Should you fail the re-sit,
an additional fee of £25 + VAT is payable
for your re-registration with IOSH before a second
re-sit can be taken.
-
IOSH moderate final assessments
and so any success indicated by the automatic
online scores cannot be guaranteed until this
has taken place.
-
Certificates will be sent
by recorded delivery to the delivery address
quoted on the order.
-
Every effort has been made
to ensure that the information and advice given
in the Starting Safely course is accurate and
up to date. Whilst the information and advice
given throughout is believed to be true and accurate
at the time of production, Essential Training
Solutions cannot accept any legal responsibility
or liability for any errors or omissions that
may be made. Essential Training Solutions Ltd.
accepts no responsibility or liability whatsoever
for the accuracy of the information, conclusions
that may be drawn from it, or how the information
is interpreted and implemented. This is the basis
on which the information is presented and the
course offered
Copyright
All rights are reserved. The copying or reproducing
of any of the content of this website or any product
sold from it is strictly prohibited without prior
consent.
Prices and Goods
Prices are subject to change without notice. Images
may vary slightly from actual products due to the
limitations of the internet and variations between
computer screens etc. Orders are accepted at the
discretion of Essential Training Solutions and Essential
Training Solutions maintains the right to decline
orders without giving an explanation.
Overseas (non UK) customers
We are a UK company based in England. All items on
our site are priced in UK Pounds Sterling (£).
If UK Pounds Sterling (£) is not your currency,
the amount you actually pay will vary depending upon
the exchange rate at the time your transaction is
processed.
Sales Tax (VAT)
The prices shown on our web site include VAT where
applicable. Goods sent to private individuals within
the EU will attract VAT at the current UK rate. Goods
sent to companies within the EU can be zero rated
if a VAT registration number is supplied. We advise
you to order by telephone, e-mail or fax if this
applies to you.
Payment
All goods remain the property of Essential Training
Solutions until full Payment has been received and
verified.
With the exception of internet orders (which are
automatically processed) we will not take payment
from your debit or credit card until your order is
ready to be dispatched.
Delivery
We endeavour to dispatch all orders within 3 working
days. Only on rare occurrences are items not in stock
but if it is not possible to dispatch your order
promptly we will contact you to advise you of this.
Substitute goods will not be sent. Most orders will
be delivered by second class mail. The cost of postage
and packaging is automatically calculated and clearly
shown on this web site according to the delivery
address. The cost is displayed for you to agree before
the order is submitted.
If you do not receive your goods within 10 working
days you should contact us. Compensation is limited
to the cost of the goods ordered and will take the
form of a replacement.
Customer / After Sales Support
We offer comprehensive after-sales service and provide
free technical support on all our software.
For all enquiries telephone 01604 879110.
Office hours are 09:00 – 17:00, Monday to Friday.
Should it not be possible to answer the telephone
an answerphone will always be active to record your
call.
Alternatively, email us using our Contact Form HERE
Returns
All orders are carefully checked before dispatch.
However, very occasionally items are damaged during
transit. If your goods are delivered damaged, please
retain the packaging and contact Essential Training
Solutions within 5 working days of receipt to obtain
authorisation to return the damaged goods. Essential
Training Solutions will dispatch replacement goods
within 3 working days following the receipt of the
damaged item(s). We will pay for the cost of returning
the damaged goods and no charge will be made for
the postage of the replacement goods.
Cancellations
Customers have a cooling off period and have the
right to cancel the contract within 7 days of receiving
the goods. The customer must give written notice
of the cancellation to be received by us within this
time frame. However, in the case of all software,
the goods must be returned with all packaging intact
and unopened for a refund to be made. The customer
will be responsible for the cost of safely returning
the goods to us. On receipt of the undamaged, unopened
goods we will issue a full refund of the price of
the goods, minus the original postage and packaging
charge within 3 working days.
For all e-learning products the product will be
considered to have been “opened” at the
time that the customer first accesses the course.
Once the e-learning has been accessed by the customer
the right to cancel will be lost.
Privacy
Essential Training Solutions respects the privacy
of every individual. We collect information about
you for 2 reasons: firstly, to process your order
and secondly, to provide you with the best possible
service. The information we hold will be to the best
of our knowledge accurate and up to date. You can
check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or
correct it promptly. Any personal details obtained
through the ordering process will NOT be sold, rented,
leased or disclosed to others. Essential Training
Solutions strives to act lawfully and in accordance
with the Data Protection Act 1998 to protect your
rights.
Any payments made on this website using a debit
/ credit card will be dealt with using Barclays Banks
128 Bit SSL e-merchant facilities to ensure your
online privacy and security. Your card details are
not disclosed to us.
See below for our full privacy policy.
Links
Essential Training Solutions is not responsible for
and accepts no liability for the content or practices
of any websites that may be linked to or through
this site. Such links are maintained "as is" for
information purposes only and Essential Training
Solutions does not, therefore, necessarily approve
of or endorse the content of those sites.
Quality Assurance
We believe that the goods we offer are of excellent
quality and we make every attempt to offer the most
efficient service we can. However, should our goods
or services not live up to your expectations then
please contact us at:
Essential Training Solutions Ltd.
PO Box 5116
Badby
Daventry
Northants
NN11 3ZB
Legalities
All contracts made between Essential Training Solutions
and the Customer are subject the English law and
any disputes arising shall be subject to the sole
jurisdiction of English courts. These terms and conditions
do not affect your statutory rights as a consumer.
Our Privacy Policy
We are committed to protecting your privacy. We
will only use the information that we collect about
you lawfully (in accordance with the Data Protection
Act 1998).
We do not share / sell / lease / your information
with any other trading organisation. We only collect
that information about you that is necessary to process
your order and to provide you with the best possible
service.
Cookies
A Cookie is a piece of data containing information
about the user which may be stored on the user's
hard drive. We make use of these temporary, self-deleting
files (lasting only a few minutes). They are used
solely
for storing your temporary shopping cart details
prior to checkout will contain no sensitive information.
Further Information
Further information we may collect about you includes:
your name
address
phone number
email address
This information is used only to provide you with
the goods and services stated within this website.
We do not collect or store credit / debit card information,
banking details, etc.
Sensitive Information
We will never collect sensitive information about
you without your explicit consent. The information
we hold will be accurate and up to date. You can
check the information that we hold about you by emailing
us. If you find any inaccuracies we will delete or
correct it promptly.
The personal information which we hold will be held
securely in accordance with our internal security
policy and the law.
In the unlikely event of our intending to transfer
your information outside the EEA (European Economic
Area) we will always obtain your consent first.
If you have any questions/comments about privacy,
please contact us.
