Copyright
All rights are reserved. The copying or reproducing of any of the content
of this website or any product sold from it is strictly prohibited without
prior consent.
Prices and Goods
Prices are subject to change without notice. Images may vary slightly from
actual products due to the limitations of the internet and variations between
computer screens etc. Orders are accepted at the discretion of Essential
Training Solutions and Essential Training Solutions maintains the right
to decline orders without giving an explanation.
Overseas (non UK) customers
We are a UK company based in England. All items on our site are priced
in UK Pounds Sterling (£). If UK Pounds Sterling (£) is not
your currency, the amount you actually pay will vary depending upon the
exchange rate at the time your transaction is processed.
Sales Tax (VAT)
The prices shown on our web site include VAT where applicable. Goods sent
to private individuals within the EU will attract VAT at the current UK
rate. Goods sent to companies within the EU can be zero rated if a VAT
registration number is supplied. We advise you to order by telephone, e-mail
or fax if this applies to you.
Payment
All goods remain the property of Essential Training Solutions until full
Payment has been received and verified.
With the exception of internet orders (which are automatically processed)
we will not take payment from your debit or credit card until your order
is ready to be dispatched.
Delivery
We endeavour to dispatch all orders within 3 working days. Only on rare
occurrences are items not in stock but if it is not possible to dispatch
your order promptly we will contact you to advise you of this. Substitute
goods will not be sent. Most orders will be delivered by second class mail.
The cost of postage and packaging is automatically calculated and clearly
shown on this web site according to the delivery address. The cost is displayed
for you to agree before the order is submitted.
If you do not receive your goods within 10 working days you should contact
us. Compensation is limited to the cost of the goods ordered and will take
the form of a replacement.
Customer
/ After Sales Support
We offer comprehensive after-sales service and provide free technical support
on all our software.
For all enquiries telephone 01604 879110.
Office hours are 09:00 – 17:00, Monday to Friday.
Should it not be possible to answer the telephone an answerphone will always
be active to record your call.
Returns
All orders are carefully checked before dispatch. However, very occasionally
items are damaged during transit. If your goods are delivered damaged,
please retain the packaging and contact Essential Training Solutions within
5 working days of receipt to obtain authorisation to return the damaged
goods. Essential Training Solutions will dispatch replacement goods within
3 working days following the receipt of the damaged item(s). We will pay
for the cost of returning the damaged goods and no charge will be made
for the postage of the replacement goods.
Cancellations
Customers have a cooling off period and have the right to cancel the contract
within 7 days of receiving the goods. The customer must give written notice
of the cancellation to be received by us within this time frame. However,
in the case of all software, the goods must be returned with all packaging
intact and unopened for a refund to be made. The customer will be responsible
for the cost of safely returning the goods to us. On receipt of the undamaged,
unopened goods we will issue a full refund of the price of the goods, minus
the original postage and packaging charge within 3 working days.
For all e-learning
products the product will be considered to have been “opened” at
the time that the customer first accesses the course. Once the e-learning
has been accessed by the customer the right to cancel will be lost.
Privacy
Essential Training Solutions respects the privacy of every individual.
We collect information about you for 2 reasons: firstly, to process your
order and secondly, to provide you with the best possible service. The
information we hold will be to the best of our knowledge accurate and up
to date. You
can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly. Any personal
details obtained through the ordering process will NOT be sold, rented,
leased or disclosed to others. Essential Training Solutions strives to
act lawfully and in accordance with the Data Protection Act 1998 to protect
your rights.
Any
payments made on this website using a debit / credit card will be dealt
with using Barclays Banks 128 Bit SSL e-merchant facilities to ensure
your online privacy and security. Your card details are not disclosed
to us.
Links
Essential Training Solutions is not responsible for and accepts no liability
for the content or practices of any websites that may be linked to or
through this site. Such links are maintained "as is" for information
purposes only and Essential Training Solutions does not, therefore, necessarily
approve of or endorse the content of those sites.
Quality Assurance
We believe that the goods we offer are of excellent quality and we make
every attempt to offer the most efficient service we can. However, should
our goods or services not live up to your expectations then please contact
us at:
Essential Training Solutions Ltd.
PO Box 5116
Badby
Daventry
Northants
NN11 3ZB
Legalities
All contracts made between Essential Training Solutions and the Customer
are subject the English law and any disputes arising shall be subject to
the sole jurisdiction of English courts. These terms and conditions do
not affect your statutory rights as a consumer.
Our Privacy Policy
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection
Act 1998).
We do not share / sell / lease / your information with any other trading
organisation. We only collect that information about you that is necessary
to process your order and to provide you with the best possible service.
Cookies
A Cookie is a piece of data containing information about the user which
may be stored on the user's hard drive. Whilst we do not currently make
use of Cookies, we may make use of these are temporary files (lasting only
a few hours) in the future. They will be used solely for storing your temporary
shopping cart details prior to checkout will contain no sensitive information.
Further Information
Further information we may collect about you includes:
your name
address
phone number
email address
This information is used only to provide you with the goods and services
stated within this website. We do not collect
or store credit / debit card information, banking details,
etc.
Sensitive Information
We will never collect sensitive information about you without your explicit
consent. The information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us. If you find
any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance
with our internal security policy and the law.
In the unlikely event of our intending to transfer your information outside
the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, please contact us.